Privacy Policy

1. Who We Are

The data controller for information collected through this website and through charter bookings is Tidecraft, located at 29/3 Soi Pratumnak 6, Bang Lamung, Chon Buri 20150, Thailand. For data-related questions, contact us at [email protected].

2. What Data We Collect

We collect personal information when you make an enquiry or booking through our website contact form. This may include your name, email address, phone number, and any information you provide in a message. We may also collect technical data about your visit such as browser type, device type, and pages accessed, through standard server logs and analytics tools.

We do not request or store sensitive personal data such as payment card numbers, passport details, or health information through this website.

3. How We Use Your Data

Information submitted through our enquiry form is used to respond to your questions, coordinate charter bookings, and communicate relevant details about your reservation. We may use contact details to follow up after a charter if you have consented to this.

We use anonymised analytics data to understand how visitors use our website and to improve its content and navigation. This data is not linked to individual users.

4. Legal Basis for Processing

Under the Thai Personal Data Protection Act B.E. 2562 (PDPA), we process your personal data on the following bases: (a) consent, where you have provided information voluntarily through the contact form; (b) performance of a contract, where data is necessary to organise and deliver a charter booking; and (c) legitimate interests, where we use anonymised technical data to maintain and improve our website.

5. Data Retention

We retain enquiry and booking records for up to three years from the date of the last interaction. Technical web analytics data is retained for up to 26 months. After these periods, personal data is deleted or anonymised unless a longer retention period is required by law.

6. Data Sharing

We do not sell personal data. We do not share your information with third parties for marketing purposes. We may share data with service providers who assist in website hosting or analytics, where those providers process data only on our behalf and under appropriate data processing agreements.

We may disclose information to law enforcement or regulatory authorities where legally required to do so.

7. Cookies

Our website uses cookies to function and, with your consent, to collect analytics data. Details about the cookies we use and how to manage your preferences are available in our Cookie Policy.

8. Data Security

We apply reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure. These include secure server hosting, access restrictions, and periodic reviews of our data handling practices. No internet transmission is entirely risk-free, and we cannot guarantee absolute security.

9. Your Rights

Under the Thai PDPA, you have the following rights regarding your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Rectification: You may ask us to correct inaccurate or incomplete data.
• Erasure: You may request deletion of your data where there is no legitimate reason for its continued retention.
• Restriction: You may ask us to restrict the processing of your data in certain circumstances.
• Portability: You may request your data in a structured, commonly used format.
• Objection: You may object to processing based on legitimate interests.
• Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Children

Our services are intended for adults (18 years and over). We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted personal data to us, please contact us at the email above so we can delete it.

12. Supervisory Authority

If you have concerns about how we handle your data that we have not resolved to your satisfaction, you may contact the Office of the Personal Data Protection Commission of Thailand (PDPC), which is the supervisory authority for data protection matters in Thailand.

13. Policy Updates

We may update this policy from time to time. The updated version will be published on this page with a revised "Last Updated" date. Continued use of the website after any update constitutes acceptance of the revised policy.

14. Contact

For privacy-related enquiries: [email protected]
Tidecraft · 29/3 Soi Pratumnak 6, Bang Lamung, Chon Buri 20150, Thailand